Job Opportunities

ACU Patient Service Coordinator

Job Description

The successful Patient Service Coordinator for physicians will contribute to the fulfillment of the Eye Center’s mission statement by acting as a liaison between referring doctors, maintaining availability when the physician is in office, providing support to physicians’ clinics and overseeing clinical patient flow, effectively triaging patient and pharmacy phone calls and scheduling emergency patients appropriately within the doctor’s clinic template, while ensuring that proper documentation is on hand and that the patient interaction has been completed satisfactorily for both the doctor and the patient.  The successful Patient Service Coordinator will also demonstrate self-confidence and exceptional communication skills with a variety of different personality types.

 

Major Responsibilities:

  • Verifies patient information and confirms essential information and referral status
  • Facilitates flow of patients within the physicians’ clinics.
  • Supports the relationship between referring physicians and the Eye Center by: follow up letters or calls to doctors, finding appointment times for patients (overriding schedule when necessary) and following up on patient status with referring physician when needed.
  • Demonstrates exceptional knowledge, use and documentation skills of both EPM and EHR.
  • Obtains and retains knowledge of insurance company participation and requirements.
  • Registers patients correctly in computer, providing consistency for patient listing and billing information.
  • Answers general questions for patients following established guidelines.
  • Monitors clinical schedule, making updates and calling for route slip when needed, thus freeing up techs to perform other clinical support duties.
  • Promptly returns patient phone calls.
  • Answers, triages and routes appropriately all incoming telephone calls from patients, doctors and pharmacies.
  • Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office.
  • Serves as secondary appointment scheduler for physicians and other resources in clinic.
  • Responsible for scheduling emergency “work in” appointments and appointment overrides.
  • Maintains awareness of physicians schedule and problem solves when needed.
  • Ensures appropriate reports and correspondence are generated for each patient and/or doctor.
  • Arranges specialty appointments for diagnostic imaging, labs, specialists, etc. outside the Eye Center, per physician request.
  • Completes necessary patient paperwork (Driver’s License, disability, FMLA, etc.) for physician review and signature.
  • Ability to remain calm in stressful situations and/or when working with a difficult patient or co-worker.
  • Maintains the goal of providing the highest level of customer service to patients.
  • Ensures confidentiality of medical records and patient information.
  • Performs other duties as assigned.
  • Works cooperatively with all departments as a part of the Eye Center Team.

 

Additional Responsibilities:

  • Other duties as assigned.

 

Performance/Skills Requirements:

  • Knowledge of basic computer skills and application software.
  • Demonstrated ability to multi task.
  • Demonstrated ability to apply critical-thinking skills.
  • Demonstrated ability to problem solve.
  • Demonstrated knowledge of English grammar and spelling.
  • Effective in establishing and maintaining working relations with patients, staff members, and physicians.
  • Exceptional customer service skills including the ability to alleviate anxiety in a patient.
  • Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance).

 

Education/Certifications/Experience:

  • High school diploma or GED.
  • Previous experience in a medical office setting preferred.
  • Word processing/computer scheduling experience.
  • Knowledge of typical office work environment.
  • Previous customer service experience required.

Registered Nurse Pre-Op/PACU

Job Description

The RN in Pre-Op/PACU provides expert professional nursing care during the pre and post-operative course. The RN assesses implements and evaluates the care of the patient. The nurse will assure that the patient is prepared for discharge to a home environment by providing the necessary education to the patient and their responsible caregiver.

 

Major Responsibilities:

  • Work with members of the health care team to provide optimal care to the patient, throughout their surgical experience
  • Maintain a friendly, positive and professional attitude with all patients, physicians and staff
  • Maintain excellent physical and mental health
  • Assist in patient education during all phases of their experience at the Eye Center
  • Monitor the use if all supplies during patient stay. Assist with inventory control and stock accordingly
  • Document appropriately the care that is given to the patient
  • Maintains continuing education to meet state requirements and keep current with health care
  • Display professionalism at work and in the community, as a representative of the Eye Center
  • Take an active role on committees within the department and throughout the clinic
  • Identify actual and potential risks to patients and others and take action to minimize or eliminate risk and maximize safety
  • Perform charge nurse responsibilities and staffing demands as requested
  • Make pre-op calls to ensure pre-op patient has all pertinent information for surgery including: NPO status, ride home, meds, etc.
  • Prepare for arrival of patients to the surgery center by making sure that proper supplies and equipment are available
  • Review patient charts for health history and to assure that the necessary pre-operative evaluations have been completed. Make sure permission for surgery has been given
  • Admit and prepare patients for surgery at the Eye Center. Provide ongoing information to the patient and their caregiver to assure that they understand and feel as comfortable as possible.
  • Do assessment of patient, start IV and administer necessary medications as ordered
  • Communicate with other health care team members to assure continuity of care in the Eye Center
  • Receives patient into the recovery room after surgery. Assesses and evaluates the patient. Monitors the patient continuously during their recovery phase. Documents the status of the patients and administers care accordingly.
  • Incorporates a sense of wellness by allowing the patient’s family to be reunited with them as soon as feasible and encouraging self-care by the patient
  • Provides discharge instructions to the patient and their caregiver, asking for confirmation of understanding throughout the giving of instructions
  • The RN will be able to sufficiently navigate NextGen through electronic medical records
  • The RN recovery will provide follow up, assessment for the patient by calling the patients at home according to protocol
  • Is prepared for emergency situations by knowing the Policies and Procedures of the ASC.
  • Attends all Mandatory Staff Meetings
  • Understands and implements all Eye Center Policies and Procedures

 

Additional Responsibilities:

  • Accept other duties as assigned.

 

Performance/Skills Requirements:

  • Provide care to patients having Laser Procedures – (after 6 months)
  • Preferred accomplishments include experience in Ophthalmology Surgery.
  • Ability to communicate effectively and able to work compatibly with all physicians and staff of the Eye Center.
  • Ability to possess strong organizational skills, be efficient, and understand the importance of efficiency and cost effectiveness in an ambulatory surgery setting.
  • Knowledge and clinical skills to perform the above job duties.
  • Ability to make quick assessments of patients and able to handle emergency situations effectively and quickly.
  • Ability to work well under pressure and in a fast-paced environment.
  • Flexibility in week to work various days and shifts.
  • Demonstrates Age Specific Competencies for Adult and Pediatric Patients
  • Assists in new employee Orientation and Training
  • Demonstrates knowledge and compliance to all Eye Center Policies

 

Education/Certifications/Experience:

  • Graduated from an accredited school of nursing.
  • Current Colorado state license.
  • BLS, ACLS and PALS (completed within 3 months of employment).
  • Two years of pre-operative, recovery room, intensive care or emergency room experience is desired.

Optician/Sales Associate (Optical Experience Required)

Job Description

The Eye Center of Northern Colorado is currently in need of a seasoned, full-time optical professional. The successful candidate will be a highly motivated, well organized individual who knows how to provide high-level service and wants to work for a reputable practice offering quality products and the latest technology in lenses. ABO certification is preferred, but not required. Individual must be able to troubleshoot patient optical related vision problems, make recommendations and be well versed at making adjustments to frames.

 

Major Responsibilities:

  • Assists customers in choosing the most appropriate eyeglass frame, type of lenses, and lens features.
  • Measures customers accurately to make sure the glasses will fit properly.
  • Prepares orders for the ordering and fabrication of the eye wear so the lab can prepare, grind, edge, and insert lenses into the frames.
  • Processes and submits eye wear orders accurately to the wholesale labs.
  • Inspects all finished eye wear to make sure the prescription has been filled correctly and there are no defects present, follows up with lab if necessary.
  • Dispenses finished glasses to the patient / customer, making sure that they fit, are comfortable, and that patient satisfaction has been achieved.
  • Repairs patient’s broken frames, or assist them with the selection of a new pair of glasses.
  • Adjusts frames for the patient / customer who has come in for realignment.
  • Inspects, cleans, and maintains the frame inventory on display in the optical department.
  • Transmit information on the computer/internet to obtain insurance company approval for billing and processing.
  • Applies press-on prisms; both standard and compound.
  • Hand edges glass, plastic and poly-carbonate lenses when necessary.
  • Tints plastic lenses when necessary.
  • Mounts and re-mounts drilled rimless eye wear.
  • Performs daily receiving of optical goods from various vendors.
  • Prepares orders daily for dispensing optician.
  • Follows up with vendors regarding late orders and back orders and keeps patient apprised of order status.
  • Coordinates shipment of frames to labs for assembly by labs.
  • Prepares RTV goods for shipment and tracks credits due from each vendor.
  • Performs daily balancing of patient payments to receipts.

 

Additional Responsibilities:

  • Demonstrated ability to perform duties and responsibilities listed above.
  • Demonstrated prior sales ability.
  • Ability to multitask in a fast paced environment.
  • Ability to prioritize work.
  • Superior attention to detail.
  • Superior ability to follow through.
  • Basic Computer / Internet skills.
  • Other duties as assigned.

 

Performance/Skills Requirements:

  • Demonstrated knowledge in the optical field.
  • Previous optical background is preferred.
  • Educational guidance and support for individuals in this field is provided to members of the National Academy of Opticianry (NAO) therefore, membership is encouraged.

 

Education/Certifications/Experience:

  • Minimum of High School Diploma or equivalent.
  • ABO certification or mandatory certification through the American Board of Opticianry required within one year of employment.

Business Intelligence Analyst

Job Description

The Business Intelligence Analyst will provide leadership and vision to enable a high impact Business Intelligence and Analytics function throughout the organization. Enhance the achievement of short and long-term goals for the business needs through data storytelling that directs business leaders, individual departments and members of the executive team and managers to make strategic decisions and adopt best practices and better-quality standards for their respective areas within the clinic.

 

Major Responsibilities:

  • Develop Analytics structure, data structure, process support, reports and dashboards.
  • Gather and deliver strategic market and competitive intelligence insights to the business by developing a reporting process.
  • Cooperate with Information Technology, contribute in the definition of the technology strategy and road map for BIA in business intelligence, predictive modeling, data mining, analytics, reports and dashboards, and other research for the department.
  • Recommend and collaborate on new innovative and insightful development of tools, reporting improvements, automation, and leveraging of available sources of information to ensure executive team has the information they need to further enhance making sound business decisions.
  • Help define services and department expectations, aligning business needs with BIA system capabilities, gathering and prioritizing support requests, promoting best practices, and selecting, mentoring, evaluating and developing the team, as it grows.
  • Implement and refine an analysis service for recurring process improvement and strategy studies to include: utilizing exceptional problem-solving skills to find best framework, ROI investigation for projects, improving systems and applications, ensuring data integrity and quality in critical processes, defining and implementing reports and dashboards, and management practices by leveraging resources in all Business Units to support the clinic.
  • Understand the clinic’s strategic objectives and the underlying strategic performance success metrics and support strategic initiatives in order to track and report on them.
  • Build reports, dashboards, analytics, predictive modeling and road maps for growth and development.
  • Provide clinical administrators with reports and data to increase office efficiencies and workflow.

 

Additional Responsibilities:

  • Performs other related duties as required and assigned.

 

Performance/Skills Requirements:

  • Knowledge of NextGen EPM and EHR applications
  • Firm understanding of ophthalmology practice operations and workflow.
  • Rapidly learn and adapt to changing analytical and reporting systems.
  • Demonstrated knowledge of HIPAA security standards.
  • Demonstrated experience in intelligence gathers, executive reporting and project management.
  • Experience and understanding in deploying and interpreting data and analytic assets.
  • Ability to manage multiple projects, activities and tasks simultaneously.
  • Facilitation and change management skills.
  • Strong communication and presentation skills with proven ability to focus on the details.

 

Education/Certifications/Experience:

  • Minimum of 1-3 years of experience in business intelligence, data analytics.
  • Minimum of 1-3 years of experience in project management.
  • Bachelor’s Degree in Business Management or related field, or equivalent combination of education and work experience.

Administrative Assistant/Call Center

Job Description

The successful Patient Service Representative for the Call Center will contribute to the fulfillment of the Eye Center’s mission statement by making appointments, verifying insurance participation, and being a welcoming voice for all patients calling the Eye Center by following established office guidelines and serving as a general information source for patients. Is able to work independently and as part of a team with little supervision. Is upbeat and positive, and adds to the dynamic of the department and to the Eye Center of Northern Colorado as a whole.

 

Major Responsibilities:

  • Answers phone before the third ring.
  • Always positive and friendly with patients, co-workers and anyone who calls in to the Eye Center.
  • Verifies patient information and confirms insurance information (including vision plans), and referral status.
  • Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed.
  • Registers patients correctly in computer, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance with few errors.
  • Answers general questions for patients following established guidelines.
  • Assists with answering and triaging incoming telephone calls and routing according to established guidelines using the provided triage guide.
  • Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office.
  • Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide.
  • Responsible for scheduling all in-office appointments.
  • Maintains awareness of schedule and problem solves when needed.
  • Answers questions regarding insurance billing and office financial policies
  • Assists patients as needed.
  • Maintains the goal of providing the highest level of customer service to all patients.
  • Assists in maintaining work area.
  • Ensures confidentiality of medical records and patient information in accordance with HIPAA laws.
  • Performs other duties as assigned by the team lead, including but not limited to:
  • Calling patients on the cancellation list when openings become available, monitor cancellation list throughout the day.
  • Calling patients through Brevium.
  • Reschedules as assigned by the medical secretaries.
  • Scheduling patients via Patient Portal requests.
  • Mail failed fax reports as assigned by medical secretaries.
  • Verifying VSP eligibility when scheduling to ensure that patient is not scheduled too soon, and that benefits are available.
  • Schedules VSP patients at the appropriate location with the appropriate doctor.

 

Additional Responsibilities:

  • Performs other duties as assigned.

 

Performance/Skills Requirements:

  • Knowledge of basic computer skills and application software.
  • Demonstrated ability to multi task.
  • Demonstrated knowledge of English grammar and spelling.
  • Effective in establishing and maintaining working relations with patients and staff.
  • Possesses exceptional customer service skills.
  • Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance).

 

Education/Certifications/Experience:

  • High school diploma or GED.
  • Previous experience in a medical office setting preferred.
  • Word processing/computer scheduling experience.
  • Knowledge of typical office work environment.
  • Previous customer service experience preferred.

Eye Technician

If you are an outgoing, friendly, upbeat, people-oriented individual, we have a position for you! NO PRIOR EXPERIENCE IS NECESSARY. If you are the right person, we will train you. This career has long-term advancement potential, higher levels of compensation, and responsibility available through achieving higher levels of certification.

Unlike dispensing opticians who fit contact lenses and glasses, ophthalmic technicians work directly with an ophthalmologist conducting patient eye examinations and tests. They are “physician extenders,” allowing ophthalmologists to see more patients in a day.

 

Major Responsibilities:

  • Patient intake and workup, following standardized protocol.
  • Ophthalmic diagnostic testing.
  • Patient counseling and education as needed.
  • Awareness of patient flow issues and ability to maintain efficient clinical flow.
  • Update daily schedule assessing no-shows and add-ins.
  • Scribing in a rotational pattern.
  • Answer and return phone calls and write scripts as requested by physicians and other departments.

 

Additional Responsibilities:

  • Stocking and cleaning clinic as needed.
  • Facilitate patient experience by assisting physician in overall patient care.
  • Work within the confines of the Eye Center team by assisting other departments with answers to questions, patient triage, etc.
  • Self-study is required to obtain/maintain ophthalmic technician certification within 18 months of employment.
  • Maintain a professional demeanor, including dress and work conversation.
  • Understand and solve patient complaints.
  • Maintain effective working relationships with other staff and doctors.
  • Other duties as assigned.

 

Performance/Skills Requirements:

  • Superior customer service skills.
  • Effectively and empathetically communicate in both oral and written formats.
  • Fluency in Spanish a plus.

 

Education/Certifications/Experience:

  • High school diploma or equivalent required.
  • Current JCAHPO certification preferred.
  • AAS in Ophthalmic Medical Assisting or equivalent in work experience.
  • Prior experience in a fast paced medical office and in electronic health record preferred.

The Eye Center provides many benefits for their staff members, such as health/dental/vision benefits, 401k/profit sharing, generous education allowance, paid vacation and personal time, along with many discounted services and other benefits.

If you believe you are our ideal candidate, then please e-mail us your resume and a cover letter telling us why you are interested in this position to jobs@eyecenternoco.com.

Our Locations


Fort Collins at Prospect

1725 E. Prospect Rd.
Fort Collins, CO 80525

Fort Collins at Precision Center

3151 Precision Dr.
Fort Collins, CO 80528

Loveland at Skyline

2555 E. 13th St. Suite 225
Loveland, CO 80537

Loveland at Centerra

6125 Sky Pond Dr.
Loveland, CO 80538

Greeley at Fox Run

1701 61st Ave
Greeley, CO 80634

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