Job Opportunities

Insurance Pre-cert Coordinator/Patient Accounts Rep

Job Description

The successful Pre-cert Coordinator/Patient Accounts Representative contributes to the fulfillment of the Eye Center’s mission statement through a variety of means including the ability to multitask in a fast-paced environment, critical thinking skills, processing patient insurance and benefit information, and in daily interactions with patients, insurance companies and co-workers.  The typical day will require that a variety of tasks and responsibilities be carried out with a minimal amount of supervision.

Major Responsibilities:

  • Effectively manages pre-cert requirements from numerous insurance plans in order to ensure payment for services rendered.
  • Call patients to discuss billing questions they have and notify them of estimated patient shares. Involves some payment collection.
  • Advises team of pre-cert status change requirements and ensures compliance.
  • Understands insurance requirements / contracts in relationship to pre-cert requirements.
  • Hardship reviews with supervisor.
  • Assist Front Desk with billing and insurance questions.
  • Enter referral/authorization information into the computer.
  • Daily data entry and payment posting
  • Answering phone calls from patients regarding their bills.

Additional Responsibilities:

  • Perform other duties as assigned.

Performance/Skills Requirements:

  • Must be highly organized.
  • Requires demonstrated ability to track and meet numerous deadlines.
  • Requires the ability to multitask.
  • Must demonstrate the ability to handle patients and insurance carriers with diplomacy and tact.
  • Requires ability to acquire and understand ophthalmology terminology.
  • Ability to apply critical thinking skills and solve problems effectively.
  • Ability to learn specific computer software. Proficient use and knowledge of computer system.
  • Demonstrated ability to work with and communicate effectively with Doctors, Technicians, Surgery Schedulers and other staff.
  • Maintains cooperative relationships with physicians, management and staff.
  • Maintain patient confidentiality.

Education/Certifications/Experience:

  • Minimum high school diploma or equivalent, some college preferred.
  • Demonstrated abilities to perform duties and responsibilities listed above.
  • Prior experience in either ophthalmology or other medical specialty pre-certification is preferred.

 

Ophthalmic Technician Supervisor

Job Description

The successful supervisor will facilitate the accomplishment of the Eye Center’s mission statement through continual development and implementation of quality eye care with patient satisfaction in mind. By maintaining harmony among the team of technicians through a variety of means which are monitored and communicated to the clinical director, the supervisor will contribute to an excellent work environment. They will improve efficiency and productivity through effective allocation of clinic resources. The supervisor will strive to be an exceptional example for all staff members by exhibiting the highest levels of professionalism, ethics, and accountability.

Major Responsibilities:

  • Complete competency in all areas of the ophthalmic technician job description.
  • Coverage for patient care.
  • Proficient in ability to work up patients in all specialty clinics that float through the location to which you are assigned.
  • Perform specialty testing on all devices throughout the clinical location.
  • Have a strong awareness of patient flow issues and ability to maintain efficient clinical flow while quality of care is maintained.
  • Identify areas of concern in efficiency throughout the clinic and work with the clinical director to resolve these issues.
  • Oversee quality assurance of clinical templates.
  • Daily management of clinic support staff schedules to provide the best possible technical coverage on any given day.
  • Coordinate technician skills reviews in coordination with providers.
  • Support technician communication with the providers and the administration.
  • First line conflict resolution.
  • Weekly development of clinic technician schedules in cooperation with other departments with which staff is shared.
  • Oversee management and quality assurance of physical clinic area.
  • Provide communication avenues to the technicians from all other departments, i.e. tech meetings, etc.
  • Assists with selection of candidates for clinical positions.
  • Assists with orientation and training of new staff with regard to clinical responsibilities.
  • Effectively and efficiently works with supervisory staff to resolve matters of interdepartmental concern.
  • Responsible for stocking facility and ordering supplies as necessary.
  • Resolve any personnel issues that may arise amongst staff.
  • Efficiently and professionally handle patient concerns at assigned location.
  • Works with clinical director regarding disciplinary action and recommendation of termination of employees.

Additional Responsibilities:

  • Take staff calls when necessary for clinical shift changes due to illness, etc.
  • Review Time Force with the assistance of clinical department coordinator to revise time punches and PTO coordination.
  • Facilitate patient care experience by assisting physician in overall patient care.
  • Work within the confines of the Eye Center team by assisting other departments with answers to questions, patient triage, etc.
  • Self-study may be required to obtain/maintain Certified Ophthalmic Technician status within 18 months of employment.
  • Maintain a professional demeanor, including dress and work conversation.
  • Maintain effective working relationships with other staff and doctors.
  • Exemplify and model ECNC’s core values in order to best represent ECNC at all times.
  • Meet with clinical director and other leadership team monthly in order to improve overall clinical flow and environment.
  • Other duties as assigned.

Performance/Skills Requirements:

  • Strong technical/clinical experience.
  • Demonstrated leadership skills.
  • Demonstrated conflict resolutions skills.
  • Strong communication skills.
  • Demonstrated ability to brainstorm and problem solve.
  • Demonstrated reliability and flexibility.

Education/Certifications/Experience:

  • High school diploma or equivalent required.
  • Current JCAHPO certification required at a COT level or as a COA pursuant of COT level.
  • Prior experience in a fast paced medical office and in electronic health record.
  • Superior customer service skills.
  • Effectively and empathetically communicate in both oral and written formats.
  • Fluency in Spanish a plus.

 

Optician

Job Description

The successful Optician will contribute to the fulfillment of the Eye Center’s mission statement by possessing exemplary patient / customer service skills, being highly motivated, energetic and able to multitask in a fast paced environment.  In addition, the Optician will be highly skilled at preparing and fitting glasses, filling prescriptions, helping patients / customers choose frames, adjusting and fitting finished glasses, processing orders with optical labs, final inspection of order.  The Optician is accountable and responsible for each patient order they process.

Major Responsibilities:

  • Assists customers in choosing the most appropriate eyeglass frame, type of lenses, and lens features.
  • Measures customers accurately to make sure the glasses will fit properly.
  • Prepares orders for the ordering and fabrication of the eyewear so the lab can prepare, grind, edge, and insert lenses into the frames.
  • Processes and submits eyewear orders accurately to the wholesale labs.
  • Inspects all finished eyewear to make sure the prescription has been filled correctly and there are no defects present, follows up with lab if necessary.
  • Dispenses finished glasses to the patient / customer, making sure that they fit, are comfortable, and that patient satisfaction has been achieved.
  • Repairs patient’s broken frames, or assist them with the selection of a new pair of glasses.
  • Adjusts frames for the patient / customer who has come in for realignment.
  • Inspects, cleans, and maintains the frame inventory on display in the optical department.
  • Transmit information on the computer/internet to obtain insurance company approval for billing and processing.
  • Applies press-on prisms; both standard and compound.
  • Hand edges glass, plastic and polycarbonate lenses when necessary.
  • Tints plastic lenses when necessary.
  • Mounts and re-mounts drilled rimless eyewear.
  • Performs daily receiving of optical goods from various vendors.
  • Prepares orders daily for dispensing optician.
  • Follows up with vendors regarding late orders and back orders and keeps patient apprised of order status.
  • Coordinates shipment of frames to labs for assembly by labs.
  • Prepares RTV goods for shipment and tracks credits due from each vendor.
  • Performs daily balancing of patient payments to receipts.

Additional Responsibilities:

  • Demonstrated ability to perform duties and responsibilities listed above.
  • Demonstrated prior sales ability.
  • Ability to multitask in a fast paced environment.
  • Ability to prioritize work.
  • Superior attention to detail.
  • Superior ability to follow through.
  • Basic Computer / Internet skills.
  • Other duties as assigned.

Performance/Skills Requirements:

  • Demonstrated knowledge in the optical field.
  • Previous optical background is preferred.
  • Educational guidance and support for individuals in this field is provided to members of the National Academy of Opticianry (NAO) therefore, membership is encouraged.

Education/Certifications/Experience:

  • Minimum of High School Diploma or equivalent.
  • ABO certification or mandatory certification through the American Board of Opticianry required within one year of employment.

 

Patient Service Representative Front Desk

Job Description

The successful Patient Service Representative for the front desk will contribute to the fulfillment of the Eye Center’s mission statement by making appointments, greeting and checking patients in and out for each doctor in a friendly, organized and efficient manner while facilitating smooth patient flow within the office by following established office guidelines and serving as a general information source for patients.

Major Responsibilities:

  • Greets patients upon their arrival to the office.
  • Verifies patient information and confirms insurance information and referral status/authorizations.
  • Obtains and retains knowledge of insurance company participation and requirements.
  • Registers patients correctly and completely in computer, providing consistency for patient listing and billing information.
  • Answers general questions for patients following established guidelines.
  • Prints route slip for appropriate resource to proper location.
  • Responsible for scheduling all in-office appointments per recalls on route slips.
  • Maintains awareness of schedule and problem solves when needed.
  • Collects payments from patients and correctly balances all collected monies against receipts.
  •  Answers questions regarding insurance billing and office financial policies.
  • Generates and dispenses tokens for the Patient Portal for every patient.
  • Enters recalls in computer for future appointments.
  • Assists patients as needed with calling for transportation, writing check, dialing phone numbers, etc.
  • Directs patients to appropriate locations- main waiting room, optical, restrooms, ASC…
  • Maintains the goal of providing the highest level of customer service to patients.
  • Assists in maintaining work area and reception area including making coffee, organizing magazines, picking up trash on floors…
  • Ensures confidentiality of medical records and patient information.

Additional Responsibilities:

  • Performs other duties as assigned.

Performance/Skills Requirements:

  • Knowledge of basic computer skills and application software.
  • Demonstrated ability to multi task.
  • Demonstrated knowledge of English grammar and spelling.
  • Effective in establishing and maintaining working relations with patients and staff.
  • Possesses exceptional customer service skills.
  • Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance).

Education/Certifications/Experience:

  • High school diploma or GED.
  • Previous experience in a medical office setting preferred.
  • Word processing/computer scheduling experience.
  • Knowledge of typical office work environment.
  • Previous customer service experience preferred.
  • Achieves CPSS certification within 3 months of 1-year anniversary, and maintains certification for duration of employment in the Business Department.

 

Pre-Op Technician

Job Description

The Pre-Op Technician is a medical professional that is responsible for the management and well-being of the ophthalmic surgical patient.  The technician will assist in all aspects and functions of the assigned patient care area, efficiently and accurately perform ophthalmic testing, provide comprehensive pre-operative education, and give pre-admission and pre-operative instruction.   The focus of this position is to ensure that the ophthalmic patient, physician and surgical team experience a positive outcome that exemplifies fulfillment of the mission statement at the Eye Center of Northern Colorado.

Major Responsibilities:

  • Work with all members of the health care team to provide optimal care to the patient throughout their preoperative surgical experience.
  • Maintain a friendly, positive, and caring attitude with all patients, other guests, physicians and staff.
  • Display professionalism at work and in the community as a representative of the Eye Center.
  • Take initiative in helping team members to provide the best care for the patient.
  • Document all charts in electronic medical records.
  • Cleaning patient care areas and medical equipment.
  • Preoperative measurements including: auto refraction, Optical Biometry, Immersion A scans, Keratometry, Topography and Verion.
  • Ability to perform vital signs including blood pressure, O2 saturation, weight, BMI calculation and pulse.
  • Knowledge of each doctors protocols and preferences.
  • Completion of surgical charts with all necessary calculations included.
  • Answer phones and take messages accordingly.
  • Complete and thorough EMR documentation.
  • Answer patient calls and questions regarding preoperative process and recovery
  • Answer questions regarding Intraocular lens implants, various surgical procedures and medications used during recovery.
  • Determine the need for, and obtain, medical clearances in a timely manner, as needed.
  • Obtain a detailed medical history.
  • Communicate with other health care team members in all departments to assure continuity of care in the Eye Center of Northern Colorado.
  • Is prepared for emergency situations by knowing correct procedures and locations of emergency equipment. 

Additional Responsibilities:

  • Ability to work independently on assigned duties.
  • Ability to learn and navigate EMR (NextGen).
  • Other duties as assigned.

Performance/Skills Requirements:

  • Ability to complete an Ophthalmic Medical Assisting home study course and examination within 6 months of employment.
  • Current JCAHPO certification preferred.
  • Strong interpersonal skills to communicate effectively with patients, families, physicians and staff to facilitate the achievement of high levels of customer service.
  • Superior customer service skills.
  • Proficiency in computer programs such as Microsoft Word and Microsoft Xcel.
  • Effectively and empathetically communicate in both oral and written formats.
  • Fluency in Spanish a plus.

Education/Certifications/Experience:

  • High school diploma or equivalent required.
  • Ability to get BLS (Basic Life Support) certified within 3 months of employment.
  • Current JCAHPO certification preferred.
  • Prior experience in a fast paced medical office and in electronic health record preferred.

 

Surgical Counselor

Job Description

The successful Surgical Counselor will contribute to the fulfillment of the Eye Center’s mission statement by acting as a liaison between the patient, physician, clinic, Pre-Op, and Surgery Center (ASC) through providing all scheduling services and providing pre-operative education to the patient. The focus of this position is to ensure that the ophthalmic patient, physician and surgical team experience a positive surgical outcome that exemplifies fulfillment of the mission statement at the Eye Center of Northern Colorado.

Major Responsibilities:

  • Maintains a friendly, positive and caring attitude with all patients, physicians and staff members.
  • Interface with patients and their families to ensure care is consistent with their expectations.
  • Provides patient education including, but not limited to, surgical technology, lens options, costs, and any pre-surgical preparation.
  • Communicates with all members of the health care team to assure continuity of care for the patient, including but not limited to, special instructions for surgeries or changes to surgeries that may arise after initial scheduling is complete.
  • Follows patients’ surgical scheduling process and assists in tracking for 2nd eye cataract scheduling.
  • Coordinates surgical procedures with satellite locations as well as off-site surgical centers and hospitals.
  • Schedules all patients for pre-op visit, surgical procedure, and post-op visits for all locations and co-management locations and follows up on cancellations/reschedules.
  • Serves as primary surgical counselor for assigned doctor(s) but maintains knowledge of all doctors’ surgical scheduling requirements, surgical options and surgical procedures.
  • Maintains basic surgical coding knowledge as it pertains to procedure scheduling.
  • Follows all scheduling protocols and checklists.
  • Multitasking and prioritization.

Additional Responsibilities:

  • Other duties as assigned.

Performance/Skills Requirements:

  • Ability to articulate and possess strong interpersonal and customer service skills.
  • Ability to remain calm in stressful situations.
  • Ability to possess knowledge of procedures for pre-authorization of surgeries with insurance companies and work with billing department to align these pre-authorizations.
  • Ability to follow through with tasks as necessary and be detail oriented.
  • Skilled in computer usage and accuracy in typing and documentation.
  • Ability to understand medical terminology and technology as it pertains to surgical devices, lenses, and processes, with the ability to explain these options to patients.

Education/Certifications/Experience:

  • High School Diploma or equivalent.
  • Two-year experience as a secretary in a medical setting, computer skills, and/or knowledge of office machines is preferred.
  • One-year previous experience in scheduling elective/medical surgical procedures is preferred.
  • Knowledge of NextGen program is preferred.

 

Administrative Assistant/Call Center

Job Description

The successful Patient Service Representative for the Call Center will contribute to the fulfillment of the Eye Center’s mission statement by making appointments, verifying insurance participation, and being a welcoming voice for all patients calling the Eye Center by following established office guidelines and serving as a general information source for patients. Is able to work independently and as part of a team with little supervision. Is upbeat and positive, and adds to the dynamic of the department and to the Eye Center of Northern Colorado as a whole.

 

Major Responsibilities:

  • Answers phone before the third ring.
  • Always positive and friendly with patients, co-workers and anyone who calls in to the Eye Center.
  • Verifies patient information and confirms insurance information (including vision plans), and referral status.
  • Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed.
  • Registers patients correctly in computer, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance with few errors.
  • Answers general questions for patients following established guidelines.
  • Assists with answering and triaging incoming telephone calls and routing according to established guidelines using the provided triage guide.
  • Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office.
  • Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide.
  • Responsible for scheduling all in-office appointments.
  • Maintains awareness of schedule and problem solves when needed.
  • Answers questions regarding insurance billing and office financial policies
  • Assists patients as needed.
  • Maintains the goal of providing the highest level of customer service to all patients.
  • Assists in maintaining work area.
  • Ensures confidentiality of medical records and patient information in accordance with HIPAA laws.
  • Performs other duties as assigned by the team lead, including but not limited to:
  • Calling patients on the cancellation list when openings become available, monitor cancellation list throughout the day.
  • Calling patients through Brevium.
  • Reschedules as assigned by the medical secretaries.
  • Scheduling patients via Patient Portal requests.
  • Mail failed fax reports as assigned by medical secretaries.
  • Verifying VSP eligibility when scheduling to ensure that patient is not scheduled too soon, and that benefits are available.
  • Schedules VSP patients at the appropriate location with the appropriate doctor.

Additional Responsibilities:

  • Performs other duties as assigned.

Performance/Skills Requirements:

  • Knowledge of basic computer skills and application software.
  • Demonstrated ability to multi task.
  • Demonstrated knowledge of English grammar and spelling.
  • Effective in establishing and maintaining working relations with patients and staff.
  • Possesses exceptional customer service skills.
  • Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance).

Education/Certifications/Experience:

  • High school diploma or GED.
  • Previous experience in a medical office setting preferred.
  • Word processing/computer scheduling experience.
  • Knowledge of typical office work environment.
  • Previous customer service experience preferred.

Eye Technician

Job Description

If you are an outgoing, friendly, upbeat, people-oriented individual, we have a position for you! NO PRIOR EXPERIENCE IS NECESSARY. If you are the right person, we will train you. This career has long-term advancement potential, higher levels of compensation, and responsibility available through achieving higher levels of certification.

Unlike dispensing opticians who fit contact lenses and glasses, ophthalmic technicians work directly with an ophthalmologist conducting patient eye examinations and tests. They are “physician extenders,” allowing ophthalmologists to see more patients in a day.

 

Major Responsibilities:

  • Patient intake and workup, following standardized protocol.
  • Ophthalmic diagnostic testing.
  • Patient counseling and education as needed.
  • Awareness of patient flow issues and ability to maintain efficient clinical flow.
  • Update daily schedule assessing no-shows and add-ins.
  • Scribing in a rotational pattern.
  • Answer and return phone calls and write scripts as requested by physicians and other departments.

Additional Responsibilities:

  • Stocking and cleaning clinic as needed.
  • Facilitate patient experience by assisting physician in overall patient care.
  • Work within the confines of the Eye Center team by assisting other departments with answers to questions, patient triage, etc.
  • Self-study is required to obtain/maintain ophthalmic technician certification within 18 months of employment.
  • Maintain a professional demeanor, including dress and work conversation.
  • Understand and solve patient complaints.
  • Maintain effective working relationships with other staff and doctors.
  • Other duties as assigned.

Performance/Skills Requirements:

  • Superior customer service skills.
  • Effectively and empathetically communicate in both oral and written formats.
  • Fluency in Spanish a plus.

Education/Certifications/Experience:

  • High school diploma or equivalent required.
  • Current JCAHPO certification preferred.
  • AAS in Ophthalmic Medical Assisting or equivalent in work experience.
  • Prior experience in a fast paced medical office and in electronic health record preferred.

The Eye Center provides many benefits for their staff members, such as health/dental/vision benefits, 401k/profit sharing, generous education allowance, paid vacation and personal time, along with many discounted services and other benefits.

If you believe you are our ideal candidate, then please e-mail us your resume and a cover letter telling us why you are interested in this position to jobs@eyecenternoco.com.

Our Locations


Fort Collins at Prospect

1725 E. Prospect Rd.
Fort Collins, CO 80525

Fort Collins at Precision Center

3151 Precision Dr.
Fort Collins, CO 80528

Loveland at Skyline

2555 E. 13th St. Suite 225
Loveland, CO 80537

Loveland at Centerra

6125 Sky Pond Dr.
Loveland, CO 80538

Greeley at Fox Run

1701 61st Ave
Greeley, CO 80634

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