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Career Center

The Eye Center of Northern Colorado Job Opportunities

Medical Insurance Billing Specialist

Job Summary:

The successful Patient Accounts Representative will possess the ability to multitask in a fast paced environment. Critical thinking skills are a must in processing patient insurance, charge entry, payment information and in daily interactions with patients. Diplomacy and tact are required in interactions with patients, insurance companies and fellow workers. The typical day will require that a variety of tasks and responsibilities be carried out with a minimal amount of supervision. These include: daily data entry, timely and accurate flow of insurance claim processing and posting of payments.

Major Responsibilities:

  • Daily data entry and balancing
  • Nightly Close
  • File daily route slips
  • Answer all phone inquiries and written insurance inquiries from insurance company or patient
  • Aging (as assigned)
  • Post insurance and/or patient payments
  • Maintain an understanding of insurance requirements / contracts
  • Assist Front Desk with billing and insurance questions
  • Assist department coworkers with nightly close as needed
  • Maintains proficient use and knowledge of computer system/software and other office equipment
  • Maintain patient confidentiality
  • Perform other duties as assigned

Qualifications and Skills:

  • Minimum high school diploma or equivalent, some college preferred
  • Prior knowledge of ICD-10 and CPT coding
  • Ophthalmology office experience is preferred
  • I understand and accept the responsibilities that are defined in this job description.

Medical Secretary

The successful Medical Secretary for physicians will contribute to the fulfillment of the Eye Center’s mission statement by acting as a liaison between referring doctors, maintaining availability when the physician is in office, providing support to physicians’ clinics and overseeing clinical patient flow, effectively triaging patient and pharmacy phone calls and scheduling emergency patients appropriately within the doctor’s clinic template, while ensuring that proper documentation is on hand and that the patient interaction has been completed satisfactorily for both the doctor and the patient.  The successful Medical Secretary will also demonstrate self-confidence and exceptional communication skills with a variety of different personality types.

Major Responsibilities:

  • Verifies patient information and confirms essential information and referral status
  • Facilitates flow of patients within the physicians’ clinics
  • Supports the relationship between referring physicians and the Eye Center by: follow up letters or calls to doctors, finding appointment times for patients (overriding schedule when necessary) and following up on patient status with referring physician when needed
  • Demonstrates exceptional knowledge, use and documentation skills of both EPM and EHR
  • Obtains and retains knowledge of insurance company participation and requirements
  • Registers patients correctly in computer, providing consistency for patient listing and billing information
  • Answers general questions for patients following established guidelines
  • Monitors clinical schedule, making updates and calling for route slip when needed, thus freeing up techs to perform other clinical support duties
  • Promptly returns patient phone calls
  • Answers, triages and routes appropriately all incoming telephone calls from patients, doctors and pharmacies
  • Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office
  • Serves as secondary appointment scheduler for physicians and other resources in clinic
  • Responsible for scheduling emergency “work in” appointments and appointment overrides
  • Maintains awareness of physicians schedule and problem solves when needed
  • Ensures appropriate reports and correspondence are generated for each patient and/or doctor
  • Arranges specialty appointments for diagnostic imaging, labs, and specialists, etc… outside the Eye Center, per physician request
  • Completes necessary patient paperwork (Driver’s License, disability, FMLA, etc.) for physician review and signature
  • Ability to remain calm in stressful situations and/or when working with a difficult patient or co-worker
  • Maintains the goal of providing the highest level of customer service to patients
  • Ensures confidentiality of medical records and patient information
  • Performs other duties as assigned
  • Works cooperatively with all departments as a part of the Eye Center Team

Qualifications and Skills:

  • Knowledge of basic computer skills and application software
  • Demonstrated ability to multi task
  • Demonstrated ability to apply critical-thinking skills
  • Demonstrated ability to problem solve
  • Demonstrated knowledge of English grammar and spelling
  • Effective in establishing and maintaining working relations with patients, staff members, and physicians
  • Exceptional customer service skills including the ability to alleviate anxiety in a patient
  • Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance)
  • High school diploma or GED
  • Previous experience in a medical office setting preferred
  • Word processing/computer scheduling experience
  • Knowledge of typical office work environment
  • Previous customer service experience required

Administrative Assistant-Call Center

The Eye Center of Northern Colorado is currently in need of a full-time Patient Service Representative in our very busy Call Center. This individual will contribute to the fulfillment of the Eye Center’s mission statement by making appointments, verifying insurance participation, acting as a liaison between referring providers and ECNC physicians. They will also be a welcoming voice for all patients calling the Eye Center by following established office guidelines and serving as a general information source for patients. Previous customer service experience and a strong desire to provide the utmost quality patient service experience is required for this position.

Major Responsibilities:

  • Always positive and friendly with patients, co-workers and anyone who calls in to the Eye Center
  • Verifies patient information and confirms insurance information (including vision plans), and referral status
  • Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed
  • Registers patients correctly in computer, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance with few errors
  • Answers general questions for patients following established guidelines
  • Assists with answering and triaging incoming telephone calls and routing according to established guidelines using the provided triage guide
  • Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office
  • Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide
  • Responsible for scheduling all in-office appointments
  • Maintains awareness of schedule and problem solves when needed
  • Answers questions regarding insurance billing and office financial policies
  • Assists patients as needed
  • Maintains the goal of providing the highest level of customer service to all patients
  • Assists in maintaining work area
  • Ensures confidentiality of medical records and patient information in accordance with HIPAA laws

Qualifications and Skills:

  • High school diploma or GED
  • Previous experience in a medical office setting preferred
  • Word processing/computer scheduling experience
  • Knowledge of typical office work environment
  • Previous customer service experience preferred
  • Fluency in Spanish a plus.

Registered Nurse-Circulator (Part-time)

The Eye Center of Northern Colorado is a state-of-the-art facility on the cutting edge of technology. We are the leader in eye care for Northern Colorado and Southern Wyoming. We are in need of a part-time Registered Nurse-Circulator. This individual needs to be flexible with hours and must have previous experience in a hospital or surgery center setting. This individual would be dedicated to patient care and overall efficiency in our Surgery Center. ACLS and PALS required.

Job Responsibilities:

  • Work with all members if the health care team to provide optimal care to the patient throughout their surgical experience
  • Demonstrate a positive attitude and outlook in the workplace
  • Flexibility in the job duties and work schedule
  • Demonstrate ethical behavior in the workplace by exhibiting a high level of character and professional attitude
  • Will consistently demonstrate a high level of customer service in a compassionate, caring manner
  • Demonstrate attention to details in all aspects of work
  • Maintain excellent physical and mental health
  • Independently handles all department questions and patient complaints, developing resolutions promptly and  efficiently
  • Knowledge and implementation of nursing policies and procedures
  • Knowledge and implementation of infection control policies
  • Knowledge of correct procedures in case of an emergency and locations of emergency call system
  • Knowledge of anesthetic agents and their complications
  • Knowledge of specialized equipment used in operating room
  • Supervises and directs patient care in an individual operating room
  • Ensures that proper techniques and practices are used in according to accepted standards of practice
  • Immediately reports any unusual occurrences to OR supervisor or Director, documents the occurrence in the patient record and completes an incident report and initiates outcome tracking, if appropriate
  • Assists in gathering proper supplies and equipment for surgical procedures
  • Perform circulating duties with efficiency
  • Knowledge and implementation of aseptic technique, monitors sterile field
  • Position patient for safety and comfort, adjust table  as needed and prepare operative site
  • Initiate and complete “time out”
  • Maintain count of sponges and needles and documents appropriately
  • Assist surgeon, anesthesia provider and surgical tech as needed
  • Monitor patient throughout the procedure for changes in condition
  • Monitor for breaks in aseptic technique
  • Assist with postoperative medications and dressings
  • Assist anesthesia provider with intubation and extubation of the patient
  • Identify potential or actual risks to patients/others and take action to eliminate or minimize risk and maximize safety
  • Ensure all medications are administered and charted properly
  • Handle specimens according to policy and procedure
  • Maintain accurate documentation of patient care
  • Update physician preference cards as needed
  • Facilitate efficient flow of patients and surgeries
  • Communicate changes to appropriate personnel
  • Assist in control and maintenance of supplies and equipment
  • Assist in establishment and adherence to policies and procedures
  • Assist in new employee orientation
  • Actively peruse continuing education
  • Willingness and aptitude for learning new technology and skills
  • Provide education and support to patients
  • Assist in cleaning and restocking of OR
  • Knowledge of proper use of BI’s, chemical indicators, preparation of wrapped loads and proper use of autoclaves
  • Notify appropriate personnel of equipment/instruments in need of replacement or repair

Qualifications and Skills:

  • Graduation from an accredited nursing school
  • Current Colorado license
  • BLS certification
  • Must complete  AHA ACLS and PALS certification within three months of hire
  • Two years of operating room experience is desired
  • Experience in ophthalmology and outpatient surgery preferred

Patient Service Representative Front Desk

Job Summary:

The successful Patient Service Representative for the front desk will contribute to the fulfillment of the Eye Center’s mission statement by making appointments, greeting and checking patients in and out for each doctor in a friendly, organized and efficient manner while facilitating smooth patient flow within the office by following established office guidelines and serving as a general information source for patients.

Major Responsibilities:

  • Greets patients upon their arrival to the office
  • Verifies patient information and confirms insurance information and referral status/authorizations
  • Obtains and retains knowledge of insurance company participation and requirements
  • Registers patients correctly and completely in computer, providing consistency for patient listing and billing information
  • Answers general questions for patients following established guidelines
  • Prints route slip for appropriate resource to proper location
  • Responsible for scheduling all in-office appointments per recalls on route slips
  • Maintains awareness of schedule and problem solves when needed
  • Collects payments from patients and correctly balances all collected monies against receipts
  • Answers questions regarding insurance billing and office financial policies
  • Generates and dispenses tokens for the Patient Portal for every patient
  • Enters recalls in computer for future appointments
  • Assists patients as needed with calling for transportation, writing check, dialing phone numbers, etc.
  • Directs patients to appropriate locations- main waiting room, optical, restrooms, ASC…
  • Maintains the goal of providing the highest level of customer service to patients
  • Assists in maintaining work area and reception area including making coffee, organizing magazines, picking up trash on floors…
  • Ensures confidentiality of medical records and patient information
  • Performs other duties as assigned

Qualifications and Skills:

  • Knowledge of basic computer skills and application software
  • Demonstrated ability to multi task
  • Demonstrated knowledge of English grammar and spelling
  • Effective in establishing and maintaining working relations with patients and staff
  • Possesses exceptional customer service skills
  • Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance)
  • High school diploma or GED
  • Previous experience in a medical office setting preferred
  • Word processing/computer scheduling experience
  • Knowledge of typical office work environment
  • Previous customer service experience preferred
  • Achieves CPSS certification within 3 months of 1-year anniversary, and maintains certification for duration of employment in the Business Department.

Ophthalmic Technician/Medical Assistant

Job Summary:

The successful Ophthalmic Technician will contribute to the fulfillment of the Eye Center’s mission statement by quality patient care and technical support of a Doctor/Technician team with minimal supervision.

Major Responsibilities:

  • Patient intake and workup, following standardized protocol
  • Ophthalmic diagnostic testing
  • Patient counseling and education as needed
  • Awareness of patient flow issues and ability to maintain efficient clinical flow
  • Update daily schedule assessing no-shows and add-ins
  • Scribing in a rotational pattern
  • Answer and return phone calls and write scripts as requested by physicians and other departments

Additional Responsibilities:

  • Stocking and cleaning clinic as needed
  • Facilitate patient experience by assisting physician in overall patient care
  • Work within the confines of the Eye Center team by assisting other departments with answers to questions, patient triage, etc.
  • Self-study is required to obtain/maintain ophthalmic technician certification within 18 months of employment
  • Maintain a professional demeanor, including dress and work conversation
  • Understand and solve patient complaints
  • Maintain effective working relationships with other staff and doctors
  • Other duties as assigned

Qualifications and Skills:

  • High school diploma or equivalent required
  • Current JCAHPO certification preferred
  • AAS in Ophthalmic Medical Assisting or equivalent in work experience
  • Prior experience in a fast paced medical office and in electronic health record preferred
  • Superior customer service skills
  • Effectively and empathetically communicate in both oral and written formats
  • Fluency in Spanish a plus

Surgical Technologist

Job Summary:

The surgical technician participates in the care of the surgical patient in the operating room under the direction of the registered nurse. The technician will perform a variety of duties to prepare the OR suite for the patient. The technician will handle instruments, supplies and equipment needed during the surgical procedure. He/she will have knowledge of ophthalmic procedures and the ability to anticipate the needs of the surgeon. He/she will maintain the sterile field and ensure quality care during the procedure.

Major Responsibilities:

  • Demonstrate a positive attitude and outlook in the workplace.
  • Demonstrate ethical behavior in the workplace by exhibiting a high level of character and professional attitude.
  • Will consistently demonstrate a high level of customer service in a compassionate, caring manner.
  • Demonstrate attention to details in all aspects of work.
  • Maintain excellent physical and mental health.
  • Assist with properly positioning patient for comfort and safety as needed.
  • Assure that proper supplies, instruments and equipment are available for the procedures.
  • Assure that equipment is functioning properly.
  • Scrubs, gowns, and gloves per ECNC Protocol.
  • Sets up sterile field with instruments, supplies, equipment and medications/solutions needed for procedure and anticipates surgeon’s needs.
  • Performs appropriate counts with circulator per ECNC Protocol.
  • Gowns and gloves surgeon per AORN Guidelines.
  • Helps in draping the sterile field.
  • Passes instruments, etc., to surgeon during procedure per ECNC Protocol.
  • Maintains highest standard of sterile technique during procedure.
  • Assists with stocking supplies in the OR’s, Sterile Storage, Sterilization Area and Decontamination areas.
  • Assists Materials Management Coordinator on a routine basis and to help cover PTO.
  • Assist with Front Desk paperwork duties when assigned.
  • Cleans and prepares instruments for sterilization.
  • Sterilizes instruments according to ECNC Policies and Procedures, along with instructions for use.
  • Assists other members of OR team with cleaning of room.
  • Assists in prepping room for next patient, including facilitating the changing of anesthesia equipment.
  • Seeks out continuing education opportunities and takes responsibility and initiative to complete.
  • Ability to identify actual and potential risks to patients and others and takes action to minimize or eliminate risk and maximize safety.
  • Knowledge of correct procedures in case of emergency and locations of emergency call system.
  • Update physician Preference cards as needed.
  • Monitors use of supplies and inventory and communicates appropriately.
  • Adheres to ECNC Infection Control Policies and Procedures.
  • Assume other duties as assigned.

Performance/Skills Requirements:

  • Working knowledge of ophthalmic surgical procedures, terminology, spelling, and punctuation.
  • Demonstrates knowledge of sterile technique.
  • Demonstrates knowledge of cleaning and preparing instruments for sterilization.
  • Demonstrates knowledge of sterilizing instruments according to policies and procedures.
  • Demonstrates a willingness and aptitude for learning new skills/technology as needed to perform job proficiently.
  • Demonstrates knowledge of proper care and use of equipment.
  • Demonstrates knowledge of location and proper storage of supplies and equipment.
  • Demonstrates a positive attitude and professional behavior at all times.
  • Able to assist in the training and orientation of new employees.
  • Demonstrates a willingness to assist other departments as needed.

Education/Certifications/Experience:

  • Graduation from high school or equivalent.
  • Completion of the recognized program designated to train operating room technologists (this may include military training).
  • AST certification is preferred.
  • CPR is required.

Optician-Sales Associate

Job Summary:

The successful Optician will contribute to the fulfillment of the Eye Center’s mission statement by possessing exemplary patient/customer service skills, being highly motivated, energetic and able to multitask in a fast paced environment.  In addition, the Optician will be highly skilled at preparing and fitting glasses, filling prescriptions, helping patients/customers choose frames, adjusting and fitting finished glasses, processing orders with optical labs, final inspection of order.  The Optician is accountable and responsible for each patient order they process.

Major Responsibilities:

  • Assists customers in choosing the most appropriate eyeglass frame, type of lenses, and lens features
  • Measures customers accurately to make sure the glasses will fit properly
  • Prepares orders for the ordering and fabrication of the eyewear so the lab can prepare, grind, edge, and insert lenses into the frames
  • Processes and submits eyewear orders accurately to the wholesale labs
  • Inspects all finished eyewear to make sure the prescription has been filled correctly and there are no defects present, follows up with lab if necessary
  • Dispenses finished glasses to the patient/customer, making sure that they fit, are comfortable, and that patient satisfaction has been achieved
  • Repairs patient’s broken frames, or assist them with the selection of a new pair of glasses
  • Adjusts frames for the patient/customer who has come in for realignment
  • Inspects, cleans, and maintains the frame inventory on display in the optical department
  • Transmit information on the computer/internet to obtain insurance company approval for billing and processing
  • Applies press-on prisms; both standard and compound
  • Hand edges glass, plastic and polycarbonate lenses when necessary
  • Tints plastic lenses when necessary
  • Mounts and re-mounts drilled rimless eyewear
  • Performs daily receiving of optical goods from various vendors
  • Prepares orders daily for dispensing optician
  • Follows up with vendors regarding late orders and back orders and keeps patient apprised of order status
  • Coordinates shipment of frames to labs for assembly by labs
  • Prepares RTV goods for shipment and tracks credits due from each vendor
  • Performs daily balancing of patient payments to receipts
  • Performs other duties as assigned

Additional Responsibilities:

  • Demonstrated ability to perform duties and responsibilities listed above.
  • Demonstrated prior sales ability.
  • Ability to multitask in a fast paced environment.
  • Ability to prioritize work.
  • Superior attention to detail.
  • Superior ability to follow through.
  • Basic Computer / Internet skills.

 Qualifications and Skills:

  • Minimum of High School Diploma or equivalent.
  • ABO certification or mandatory certification through the American Board of Opticianry required within one year of employment.
  • Demonstrated knowledge in the optical field.
  • Previous optical background is preferred.
  • Educational guidance and support for individuals in this field is provided to members of the National Academy of Opticianry (NAO) therefore, membership is encouraged.

The Eye Center provides many benefits for their staff members, such as health/dental/vision benefits, 401k/profit sharing, generous education allowance, paid vacation and personal time, along with many discounted services and other benefits.

If you believe you are our ideal candidate, then please e-mail us your resume and a cover letter telling us why you are interested in this position to jobs@eyecenternoco.com.

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Our Locations

Fort Collins at Prospect

1725 E. Prospect Rd.
Fort Collins, CO 80525

Fort Collins at Precision Center

3151 Precision Dr.
Fort Collins, CO 80528

Loveland at Skyline

2555 E. 13th St. Suite 225
Loveland, CO 80537

Loveland at Centerra

6125 Sky Pond Dr.
Loveland, CO 80538

Greeley at Fox Run

1701 61st Ave
Greeley, CO 80634

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