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Career Center

Career Center

The Eye Center of Northern Colorado Job Opportunities

PRN Perioperative Services Assistant (CNA)

Job Summary:

Nursing Assistances are needed to fulfill the mission statement at ECNC by assisting with the effectiveness and efficiency of the surgical experience of the patient under the direction of the ASC staff.

Major Responsibilities:

Job Duties under the supervision of a Registered Nurse include but are not limited to:

  • Work with members of the health care team to provide optimal care to the patient, throughout their surgical experience
  • Be available to work 2-3 shifts per month / Flexible
  • Be available to work( 1 ) Summer Holiday Shift – day before or after the Holiday (Memorial Day, July 4th, Labor Day) and (1) Winter Shift – day before or after the holiday ( Thanksgiving, Christmas, New Year’s)
  • Attends Mandatory Staff Meetings and half of the Monthly Staff Meetings.
  • Maintain a friendly, positive, and caring attitude with all patients, other guests, physicians and staff.
  • Maintains the Eye Center of Northern Colorado’s Code of Conduct.
  • Organize daily work in order of priority.
  • Take initiative in helping team members to provide the best care for the patient.
  • Stocking supplies and inventory management in the Perioperative Area.
  • Cleaning patient care areas and medical equipment.
  • Assisting in preparation of patient for surgery under the direction of the RN (ie: vital signs, pre-op paperwork, EKG’s, blood glucose monitoring, patient comfort and safety).
  • Assist in Phase II recovery with vital signs, refreshments, and discontinuing IV under RN supervision.
  • Answer phone and take messages accordingly.
  • Processing and filing of patient surgery charts.
  • Chart audits.
  • EMR documentation including logs, pre-op surgical visit, phone calls, surgery scheduling etc.
  • Transport patients Pre-op and Post-op.
  • Communicate with other health care team members to assure continuity of care in the ASC and in other departments.
  • Is prepared for emergency situations by knowing correct policy and procedure locations of emergency equipment.
  • If IV certified, may start IV’s under the supervision of the RN.

Additional Responsibilities:

  • Other duties as assigned.

Performance/Skills Requirements:

  • Applicant must be able to follow direction and have a good interpersonal skills. and good customer service.
  • Must be able to work independently on assigned duties.
  • Must be proficient in computer programs such as Microsoft Word and Microsoft Xcel.
  • Must be able to learn and navigate EMR (NextGen).

Education/Certifications/Experience:

  • Minimum requirements include a high school diploma or equivalent.
  • Must be Basic Life Support (BLS) certified.
  • CNA, CEMT or CMA.
  • Previous nursing assistant or medical experience preferred.

Human Resources Generalist I

Job Summary:

The successful Human Resources Generalist will contribute to the fulfillment of the Eye Center’s mission statement by acting as a role model and ensure that the overall administration of the human resources department is aligned with business objectives. The Human Resources Generalist assists the HR Department with a variety of duties in some or all of the following functions including but not limited to the following: employee benefits, payroll, staffing, employee relations, training and development, and regulatory compliance.

Major Responsibilities:

  • Assists the HR Department in carrying out various human resources programs.
  • Participates in benefits administration, including enrollments, changes and terminations, claims resolution, reconciles benefits statements, processes required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions.
  • Communicates benefits information to employees.
  • Monitors employee eligibility for the benefit plans and assists with conducting benefit orientation.
  • Assists with organizing the annual open enrollment communication and the election process.
  • Administers COBRA for group health plans.
  • Assists with the ACA and ERISA benefits reporting requirements.
  • Assists with administering the organization’s payroll function. Inputs payroll changes, which may include changes to employees or employee statuses, exemptions or withholdings. Reconciles payroll related general ledger and prepares reports or statements summarizing payroll-related accounts.
  • Assists with the recruitment efforts for all positions within the company as needed.
  • Participates in conducting New Hire Orientations. Assists with the development and implementation of the employee onboarding program.
  • Maintains human resources information system records and compiles reports from the database.
  • Maintains employee personnel files.
  • Completes Forms I-9, verifies I-9 documentation, and maintains I-9 Files to Ensure compliance with USCIS Form I-9 Employment Eligibility Verification, periodically audits I-9 Forms.
  • Assists with Employee Performance Evaluations to ensure they are completed in a timely manner.
  • Assists with developing, coordinating and maintaining Employee Recognition Programs.
  • Assists with preparation of the EEO-1 Reporting requirements.
  • Assists with processing new hire and employee termination paperwork.
  • Assists with organizational employee training and development efforts.
  • Assists with Workers’ Compensation, Safety, and Leave of Absence Programs.

Additional Responsibilities:

  • Assists with organization of company events/parties.
  • Serves on Compliance/Task Force Committees.
  • Performs other related duties as required and assigned.

Performance/Skills Requirements:

  • Superior communication abilities and customer service skills.
  • Excellent interpersonal skills to handle sensitive and confidential situations and documentation.
  • Ability to resolve conflicts.
  • Time Management Skills.
  • Multitasking and prioritization abilities.
  • Exceptional attention to details.
  • Excellent spelling, grammar and written communication skills.
  • Ability to maintain a high level of confidentiality.
  • Compliance with all policies and procedures in place at ECNC.
  • Extensive knowledge of computer software (Microsoft Office Suite) – Outlook, Word, Excel, PowerPoint.

Education/Certifications/Experience:

  • Bachelor’s Degree in Human Resources Management or related field, or one to two years of administrative experience in the HR Field, or any similar combination of education and experience.
  • Professional Certification: HRCI Professional Human Resources (PHR, and/or SHRM Certified Professional (SHRM-CP), preferred.
  • Experience with HRIS and Payroll systems, preferred.
  • Experience with administering employee benefits, including health, welfare and 401(k), preferred.

Optician/Sales Associate

Job Summary:

The successful Optician will contribute to the fulfillment of the Eye Center’s mission statement by possessing exemplary patient / customer service skills, being highly motivated, energetic and able to multitask in a fast paced environment. In addition, the Optician will be highly skilled at preparing and fitting glasses, filling prescriptions, helping patients / customers choose frames, adjusting and fitting finished glasses, processing orders with optical labs, final inspection of order. The Optician is accountable and responsible for each patient order they process.

Major Responsibilities:

  • Assists customers in choosing the most appropriate eyeglass frame, type of lenses, and lens features.
  • Measures customers accurately to make sure the glasses will fit properly.
  • Prepares orders for the ordering and fabrication of the eyewear so the lab can prepare, grind, edge, and insert lenses into the frames.
  • Processes and submits eyewear orders accurately to the wholesale labs.
  • Inspects all finished eyewear to make sure the prescription has been filled correctly and there are no defects present, follows up with lab if necessary.
  • Dispenses finished glasses to the patient / customer, making sure that they fit, are comfortable, and that patient satisfaction has been achieved.
  • Repairs patient’s broken frames, or assist them with the selection of a new pair of glasses.
  • Adjusts frames for the patient / customer who has come in for realignment.
  • Inspects, cleans, and maintains the frame inventory on display in the optical department.
  • Transmit information on the computer/internet to obtain insurance company approval for billing and processing.
  • Applies press-on prisms; both standard and compound.
  • Hand edges glass, plastic and polycarbonate lenses when necessary.
  • Tints plastic lenses when necessary.
  • Mounts and re-mounts drilled rimless eyewear.
  • Performs daily receiving of optical goods from various vendors.
  • Prepares orders daily for dispensing optician.
  • Follows up with vendors regarding late orders and back orders and keeps patient apprised of order status.
  • Coordinates shipment of frames to labs for assembly by labs.
  • Prepares RTV goods for shipment and tracks credits due from each vendor.
  • Performs daily balancing of patient payments to receipts.

Additional Responsibilities:

  • Demonstrated ability to perform duties and responsibilities listed above.
  • Demonstrated prior sales ability.
  • Ability to multitask in a fast paced environment.
  • Ability to prioritize work.
  • Superior attention to detail.
  • Superior ability to follow through.
  • Basic Computer / Internet skills.
  • Other duties as assigned.

Performance/Skills Requirements:

  • Demonstrated knowledge in the optical field.
  • Previous optical background is preferred.
  • Educational guidance and support for individuals in this field is provided to members of the National Academy of Opticianry (NAO) therefore, membership is encouraged.

Education/Certifications/Experience:

  • Minimum of High School Diploma or equivalent.
  • ABO certification or mandatory certification through the American Board of Opticianry required within one year of employment.

Clinical Research Coordinator/Ophthalmic Technician

Job Summary:

The successful Clinical Research Coordinator / Ophthalmic Technician will contribute to the fulfillment of the Eye Center’s mission statement by providing quality patient care and technical support of a Doctor/Technician team with minimal supervision. This individual will also facilitate the conduct of drug/device studies in which the clinic participates.

Major Responsibilities:

Research

  • Ability to work with entire health care team to provide exceptional care to study patients.
  • Responsible for all study patient care including but not limited to: performing study related testing, consenting participants, dispensing study product, scheduling visits, completing source documentation, distributing stipends, and communicating with participants.
  • Promote and enroll patients into clinical research studies.
  • Assist in study enrollment by performing periodic chart reviews.
  • Attend periodic Investigator Meetings.
  • Attend study surgeries when scheduling and protocol allow.
  • Data entry.
  • Ensure study logs are completed in an appropriate and timely manner.
  • Ensure protocol compliance in all aspects of study conduct.
  • Facilitate communication between ECNC and all Sponsors, IRBs, and labs.
  • Prepare and submit various study related reports.
  • Investigational Product accountability.
  • Assist study monitors with data review and query resolution.

Clinic

  • Patient intake and workup, following standardized protocol.
  • Ophthalmic diagnostic testing.
  • Patient counseling and education as needed.
  • Awareness of patient flow issues and ability to maintain efficient clinical flow.
  • Update daily schedule assessing no-shows and add-ins.
  • Scribing in a rotational pattern.
  • Answer and return phone calls and write scripts as requested by physicians and other departments.

Additional Responsibilities:

Research

  • Must be able to follow direction and have good interpersonal skills.
  • High attention to detail required.
  • NIH/GCP certification maintenance required.
  • Must be able to work independently on assigned duties.
  • Must accept other duties as assigned.

Clinic

  • Stocking and cleaning clinic as needed.
  • Facilitate patient experience by assisting physician in overall patient care.
  • Work within the confines of the Eye Center team by assisting other departments with answers to questions, patient triage, etc.
  • Self-study is required to obtain/maintain ophthalmic technician certification within 18 months of employment.
  • Maintain a professional demeanor, including dress and work conversation.
  • Understand and solve patient complaints.
  • Maintain effective working relationships with other staff and doctors.
  • Other duties as assigned.

Performance/Skills Requirements:

  • Effectively and empathetically communicate in both oral and written formats.
  • Superior customer service skills.
  • Prior research related experience preferred.
  • Commitment to accurate and ethical trial conduct.
  • Prior experience in a fast paced medical office and in electronic health record preferred.

Education/Certifications/Experience:

  • High school diploma or equivalent required.
  • AAS in Ophthalmic Medical Assisting or equivalent in work experience.
  • COA/COT and/or CCRC preferred. Certifications must be maintained.

Elective Services Counselor

Job Summary:

The successful Elective Services Counselor will contribute to the fulfillment of the Eye Center’s mission statement by being self-directed, highly motivated, willing and able to assist in the promotion of the Laser Center through a variety of programs and goals as directed by the Doctors, Practice Administrator, and Laser Center Manager This position requires extensive contact with prospective and post Lasik patients both face to face and by phone, in addition to various other forms of communication. Articulate speech and the ability to assist the patient in scheduling the procedure is a must, as this position is the initial point of contact for the majority of our Lasik patients. In addition, a variety of clerical duties are required to be accomplished.

Major Responsibilities:

  • Consultative Sales – Ability to close.
  • Answer and return phone calls promptly.
  • Track phone/patient volume against current marketing activities.
  • Disseminate information about laser vision correction, schedule consults for prospective patients, and close on procedures for qualified candidates.
  • Provide information on payment options and facilitate use of options.
  • Greet patients promptly and may perform initial phase of the refractive surgery consult.
  • Schedule Lasik procedures, pre and post-op appointments using designated and approved protocol.
  • Assess no-shows and add-ins, update schedules accordingly, and performs follow up with patients.
  • Facilitate effective patient flow through clinic in coordination with the Laser Center Manager.
  • Make reminder calls for appointments and procedures.
  • Perform data entry in lead tracking software and provide requested reports.
  • Organize and distribute charts appropriately per doctor’s preference.
  • Collect, organize and follow through on all co-managed cases.
  • Order supplies in support of all marketing and daily management functions.
  • Prepare and facilitate coordination of seminars as required by doctors and Laser Center manager.
  • Maintain quality image of ECNC by exhibiting professionalism in every aspect of the position and personal appearance.
  • Manages time effectively and efficiently.
  • Gains buy-in from technical staff for protocol changes / updates in conjunction with the Laser Center manager.

Additional Responsibilities:

  • Other duties as assigned.

Performance/Skills Requirements:

  • Must be self-directed.
  • Demonstrated knowledge of refractive surgery procedures.
  • Effective communication skills.
  • Ability to educate patients on procedure.
  • Ability to persuade qualified candidates to schedule procedure without being pushy.
  • Demonstrated sales and presentation skills.
  • Ability to delegate tasks as necessary to accommodate patient service.
  • Ability to effectively perform all of the duties and responsibilities listed above.

Education/Certifications/Experience:

  • Minimum of High School Diploma or equivalent.
  • College course work in sales and marketing preferred.
  • Certification in Ophthalmic Medical Assisting is preferred.
  • Laser Operating Room Experience is preferred.
  • Verifiable background in ophthalmology, demonstrated success in sales and marketing required.

Administrative Assistant-Call Center

The Eye Center of Northern Colorado is currently in need of a full-time Patient Service Representative in our very busy Call Center. This individual will contribute to the fulfillment of the Eye Center’s mission statement by making appointments, verifying insurance participation, acting as a liaison between referring providers and ECNC physicians. They will also be a welcoming voice for all patients calling the Eye Center by following established office guidelines and serving as a general information source for patients. Previous customer service experience and a strong desire to provide the utmost quality patient service experience is required for this position.

Major Responsibilities:

  • Always positive and friendly with patients, co-workers and anyone who calls in to the Eye Center
  • Verifies patient information and confirms insurance information (including vision plans), and referral status
  • Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed
  • Registers patients correctly in computer, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance with few errors
  • Answers general questions for patients following established guidelines
  • Assists with answering and triaging incoming telephone calls and routing according to established guidelines using the provided triage guide
  • Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office
  • Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide
  • Responsible for scheduling all in-office appointments
  • Maintains awareness of schedule and problem solves when needed
  • Answers questions regarding insurance billing and office financial policies
  • Assists patients as needed
  • Maintains the goal of providing the highest level of customer service to all patients
  • Assists in maintaining work area
  • Ensures confidentiality of medical records and patient information in accordance with HIPAA laws

Qualifications and Skills:

  • High school diploma or GED
  • Previous experience in a medical office setting preferred
  • Word processing/computer scheduling experience
  • Knowledge of typical office work environment
  • Previous customer service experience preferred
  • Fluency in Spanish a plus.

Patient Service Representative Front Desk

Job Summary:

The successful Patient Service Representative for the front desk will contribute to the fulfillment of the Eye Center’s mission statement by making appointments, greeting and checking patients in and out for each doctor in a friendly, organized and efficient manner while facilitating smooth patient flow within the office by following established office guidelines and serving as a general information source for patients.

Major Responsibilities:

  • Greets patients upon their arrival to the office
  • Verifies patient information and confirms insurance information and referral status/authorizations
  • Obtains and retains knowledge of insurance company participation and requirements
  • Registers patients correctly and completely in computer, providing consistency for patient listing and billing information
  • Answers general questions for patients following established guidelines
  • Prints route slip for appropriate resource to proper location
  • Responsible for scheduling all in-office appointments per recalls on route slips
  • Maintains awareness of schedule and problem solves when needed
  • Collects payments from patients and correctly balances all collected monies against receipts
  • Answers questions regarding insurance billing and office financial policies
  • Generates and dispenses tokens for the Patient Portal for every patient
  • Enters recalls in computer for future appointments
  • Assists patients as needed with calling for transportation, writing check, dialing phone numbers, etc.
  • Directs patients to appropriate locations- main waiting room, optical, restrooms, ASC…
  • Maintains the goal of providing the highest level of customer service to patients
  • Assists in maintaining work area and reception area including making coffee, organizing magazines, picking up trash on floors…
  • Ensures confidentiality of medical records and patient information
  • Performs other duties as assigned

Qualifications and Skills:

  • Knowledge of basic computer skills and application software
  • Demonstrated ability to multi task
  • Demonstrated knowledge of English grammar and spelling
  • Effective in establishing and maintaining working relations with patients and staff
  • Possesses exceptional customer service skills
  • Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance)
  • High school diploma or GED
  • Previous experience in a medical office setting preferred
  • Word processing/computer scheduling experience
  • Knowledge of typical office work environment
  • Previous customer service experience preferred
  • Achieves CPSS certification within 3 months of 1-year anniversary, and maintains certification for duration of employment in the Business Department.

Ophthalmic Technician/Medical Assistant

Job Summary:

The successful Ophthalmic Technician will contribute to the fulfillment of the Eye Center’s mission statement by quality patient care and technical support of a Doctor/Technician team with minimal supervision.

Major Responsibilities:

  • Patient intake and workup, following standardized protocol
  • Ophthalmic diagnostic testing
  • Patient counseling and education as needed
  • Awareness of patient flow issues and ability to maintain efficient clinical flow
  • Update daily schedule assessing no-shows and add-ins
  • Scribing in a rotational pattern
  • Answer and return phone calls and write scripts as requested by physicians and other departments

Additional Responsibilities:

  • Stocking and cleaning clinic as needed
  • Facilitate patient experience by assisting physician in overall patient care
  • Work within the confines of the Eye Center team by assisting other departments with answers to questions, patient triage, etc.
  • Self-study is required to obtain/maintain ophthalmic technician certification within 18 months of employment
  • Maintain a professional demeanor, including dress and work conversation
  • Understand and solve patient complaints
  • Maintain effective working relationships with other staff and doctors
  • Other duties as assigned

Qualifications and Skills:

  • High school diploma or equivalent required
  • Current JCAHPO certification preferred
  • AAS in Ophthalmic Medical Assisting or equivalent in work experience
  • Prior experience in a fast paced medical office and in electronic health record preferred
  • Superior customer service skills
  • Effectively and empathetically communicate in both oral and written formats
  • Fluency in Spanish a plus

The Eye Center provides many benefits for their staff members, such as health/dental/vision benefits, 401k/profit sharing, generous education allowance, paid vacation and personal time, along with many discounted services and other benefits.

If you believe you are our ideal candidate, then please e-mail us your resume and a cover letter telling us why you are interested in this position to jobs@eyecenternoco.com.

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Our Locations

Fort Collins at Prospect

1725 E. Prospect Rd.
Fort Collins, CO 80525

Fort Collins at Precision Center

3151 Precision Dr.
Fort Collins, CO 80528

Loveland at Skyline

2555 E. 13th St. Suite 225
Loveland, CO 80537

Loveland at Centerra

6125 Sky Pond Dr.
Loveland, CO 80538

Greeley at Fox Run

1701 61st Ave
Greeley, CO 80634

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