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Job Summary:

The successful Ophthalmic Technician will contribute to the fulfillment of the Eye Center’s mission statement by quality patient care and technical support of a Doctor/Technician team with minimal supervision.

Physical Demands:

– Ability to be on feet for long periods of time
– Ability to lift up to 25 pounds
– Ability to raise hands and arms to shoulder level without restriction, pain or discomfort
– Ability to perform extended use of phones and computer terminals, as well as diagnostic equipment without pain or discomfort

Major Responsibilities:

– Patient intake and workup, following standardized protocol
– Ophthalmic diagnostic testing
– Patient counseling and education as needed
– Awareness of patient flow issues and ability to maintain efficient clinical flow
– Update daily schedule assessing no-shows and add-ins
– Scribing in a rotational pattern
– Answer and return phone calls and write scripts as requested by physicians and other departments
– Stocking and cleaning clinic as needed, other clinical/non-clinical duties as assigned.

Additional Responsibilities:

– Verify insurance and communicate financial implication, if appropriate, to patient
– Stocking and cleaning clinic as needed, other clinical/non-clinical duties as assigned
– Facilitate patient experience by assisting physician in overall patient care
– Work within the confines of the Eye Center team by assisting other departments
– Self-study is required to obtain/maintain ophthalmic technician certification within 18 months of employment
– Maintain a professional demeanor, including dress and work conversation
– Understand and solve patient complaints
– Maintain effective working relationships with other staff and doctors
– Other duties as assigned

Qualifications and Skills:

– High school diploma or equivalent required
– Current JCAHPO certification preferred
– AAS in Ophthalmic Medical Assisting or equivalent in work experience
– Prior experience in a fast paced medical office and in electronic health record preferred
– Superior customer service skills
– Effectively and empathetically communicate in both oral and written formats
– Fluency in Spanish a plus

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